Information resources means data that has been collected and stored in a database or knowledge that a co-worker or manager have developed and stored in memory. The principle of managing information resources is that knowledge itself cannot be managed , whereas the processes or systems through which we share knowledge can be managed. In order for knowledge management to succeed, a collaborative learning environment that promotes and rewards sharing of resources must exist. The variety of knowledge management tools include databases, groupware, and web technologies. Law librarians have been engaged in knowledge management for years with Brief Banks, Research Memo Collections, Attorney Work Product Systems, and Pleadings/Forms Banks. Those who work with records management are responsible for the creation and maintenance of a records management database. This task allows them to track documents and data from cases and transactions.
Some firms have developed databases that track contact information for expert witnesses, litigation support services, judges biographies and CLE conferences. It provides lawyers and staff with information that makes their jobs easier. Moreover, a case management system can be integrated by the law firms with time and billing and calendar systems. A case management database may also provide contact management, matter management, transaction management, docketing, access to documents generated, time and billing reports, and many other benefits.